The conveyancing industry is full of differing personality traits that can create divides or help build connections between people.
In a high-stress environment, being able to identify unique personalities within your team and clientele can prepare you to manage your relationships and workflow.
While there are many ways to describe a personality, I’ve researched the four main personality traits conveyancers should be able to identify.
Learning these and best management practices can significantly impact your internal and external reputation.
1. Analytical
A person with an analytical personality will usually be neat and orderly. This will consist of them having a full plan organised prior to execution.
Most commonly analytical personalities prefer working alone rather then on group projects. They are perfectionists, this can be both a positive or a negative depending on what line of work they are in.
Over-analysing can mean that a task may take way longer then intended. Best practice is to set analytical personalities deadlines on tasks they need to complete, but with enough time so that they have time to think over it.
2. Driver or controller
The driver or controller are most commonly the natural leaders who step up and take control in any environment.
They are extremely driven and will not give up easily. Their personality is usually attributed to business owners, whose main objective is to solve problems on the fly, even if there is a potential risk.
With the full speed ahead approach, they can sometimes come off as reckless or that they don’t have time for others.
This personality can confront or create conflict with more sensitive personalities. To effectively work with a Driver you need to be straight to the point and allow them some freedom on the task they’ve been given.
Drivers are visionaries so they like to add there thoughts & opinions where possible.
3. Amiable
Being amiable means, your personality is easy going and likeable. They are driven by a sense of belonging and importance.
From understanding that a person has this trait, you would realise that they need nurturing. By taking time to check in, it will make them feel like you’re invested in their well-being and growth.
To work cohesively with an amiable personality, you need to be gentle, try not to put stress on them and encourage risk taking.
4. Expressive or Enthusiast
By the name you can assume that this means they are loud and passionate. The expressive personality traits is normally attributed to people who like to have fun and work in a group setting.
These personalities are commonly related to salespeople as they have a knack for being persuasive.
One negative that usually comes with having an expressive personality is being unorganised and undisciplined, creating a lot of conflict with other personalities.
To avoid conflict with an expressive behaviour you need to appreciate their enthusiasm and sense of humour but at the same time make them aware of the work environment and how it operates.
Knowing how to work well with each of the four types is an essential driver of workplace productivity and morale.
There are hundreds of personality tests that will help determine your own personality along with your colleagues.
A highly recommended test is the Myers-Briggs Type Indicator as it gives extensive detail on a person’s true preferences.
Knowing the personalities of your colleagues will enable you to make more informed decisions on how you should work with and around certain personalities.
If you want to expand your client experience past just making a strong connection, learn how you can provide a fast and safe conveyancer for them with the all-in-one conveyancing solution, triConvey, by emailing me at lauren.cunningham@trisearch.com.au.
